Services

Common Sense Solutions to Business Challenges

Organization leaders face a multitude of challenges.  Systems and technology are supposed to ease the pain.  Business systems should be the solution, not the problem themselves!  

VICHA approaches each client challenge with open eyes.  We ask the right questions to determine the best combination of business processes and technology to make your life better. We listen to your challenges and choose the services or solutions that make the most sense for YOU.

Requirement Gathering, Business Process and Project Definition

Whether you are implementing a new enterprise-wide solution, integrating systems, creating reporting or custom applications, you need to have a clear understanding of what must be accomplished BEFORE moving forward. It is critical to review the current and future state of your business processes and to define your business requirements.

We are experts in documenting and recommending changes to business processes, facilitating client workshops, gathering and documenting requirements, and providing valuable deliverables in a format that is digestible, easy to understand, and stands alone.  Our expertise lies in asking the RIGHT questions to get a full understanding of your business processes, goals and objectives.  

VICHA determines the best strategy regardless of the type of IT project you are undertaking by identifying project approach and key stakeholders, performing risk analysis, and recommending the best path to cost-effectively deliver projects and realize benefits sooner rather than later.

Product Evaluation and Selection

Closely coupled with our requirement gathering and project definition expertise is our experience in product selection.  We have helped our customers evaluate and select CRM, ERP, portal, reporting, and many other solutions.  We specialize in determining the optimal process for your organization based upon your requirements. 

VICHA researches companies and their product offerings, rates vendor solutions based on responses and demonstrations, facilitates RFIs and RFPs, coordinates meetings with vendors, and acts as your advocate throughout the process.  Partnering with VICHA in your product evaluation and selection process ensures you receive the best product recommendations to meet your requirements. We handle all the time-consuming research and vendor vetting up front which allows you and your staff to focus only on viewing and considering the most viable solutions

CRM Implementation

The definition of what a CRM is can vary.  The functionality is ever expanding and the platforms are highly configurable. Many service providers pitch their expertise in Dynamics or Salesforce, but what we see over and over again are failed CRM implementations.  CRM is a four-letter word to many.  It doesn’t have to be.

VICHA can help you determine the best approach for CRM implementation for YOUR organization.  It is important to understand what you want to accomplish with a CRM and then use best practices to ensure it becomes reality.  We are not afraid to tell you “no” when it comes to your CRM implementation. CRMs do some things well and some things not as well.  Functional mapping of your requirements to the CRM product is critical for success and we have extensive background in this area. 

CRM products are feature-rich out of the box which can be overwhelming. By focusing on the must-have business processes and eliminating other “noise”, we can help you successfully deliver a CRM implementation that has your employees realizing the benefits of a CRM and not cursing its existence.

Systems Integration

Organizations have many different systems with key data that need to be exchanged.  It can be tricky to ensure accuracy and expensive to create and maintain interfaces.  The good news is we have A LOT of experience integrating systems.  

There is no one-size-fits-all approach for integration.  Depending on the volume of data to exchange, the frequency of required updates, the complexity of the data to be exchanged, what the systems to be integrated support, and your technology preferences, we select the best approach for YOU that ensures accurate, scaleable, maintainable, and repeatable integration.  Our process for data mapping and subsequent integration is proven and successful.

VICHA can help you bring together your data, make it visible, and allow you to make more educated business decisions. 

Business Intelligence

Business Intelligence, Analytics, and Reporting are terms that are thrown around a lot these days.  Ultimately, you want to have accurate, timely, useful information in your hands that allows you to answer key business questions and measure how your organization is performing. 

Before technology and tools come into the mix, you first need to identify what questions you want to answer.  VICHA is highly skilled at capturing the diverse information and metrics required by key stakeholders at varying levels of the organization.  We are experts in extracting these questions and identifying what you want to measure, how you want to slice and dice it, and how you need to track trends over time. This analysis is critical to delivering successful business intelligence.  If you don’t identify the questions you’re looking to answer in the first place, you will end up investing a lot of time, money, and effort to get nowhere. We don’t let that happen. 

After the analysis of what needs to be accomplished, we leverage our knowledge to gather data from disparate data sources, consolidate and de-duplicate the data, organize it for analytics tools such as PowerBI and Tableau, and define useful visuals that will answer your key business questions.

Reach Out Today!

We are excited to hear about how we can help solve your business challenges!  Please complete the contact form so that we can get things rolling!

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